COURSE 10 · FOUNDATIONS

Human Skills in an AI Workplace

Strengthen judgment, communication, creativity and adaptability so employees can use AI while retaining independent capability.

15 lessons4 hours + human-skills challengeCertificate of completion
YOUR LEARNING PATH

15 lessons. A practical outcome.

Open a lesson to see what your team will learn.

01Your Human Contribution in AI-Enabled Work

Identify tasks requiring context, relationships, values or accountability. Reflect on the capabilities you want to strengthen as routine work changes.

02Critical Thinking & Evidence

Separate claims, assumptions and evidence in an AI-generated recommendation. Ask what would confirm or disprove the conclusion.

03Problem Framing Before Prompting

Clarify the real problem, stakeholders and constraints before asking for solutions. Practise recognising when a vague request hides several different needs.

04Creativity With AI

Use AI to generate starting points and unusual combinations. Develop and select ideas using human taste, relevance and practical criteria.

05Judgment Under Uncertainty

Compare alternatives when information is incomplete. Identify reversible decisions, missing evidence and the point at which a specialist is needed.

06Clear Communication

Turn complex material into language suited to the audience. Practise explaining your reasoning and checking that simplification preserves the meaning.

07Empathy & Difficult Conversations

Role-play feedback, disagreement and customer concerns. Listen for the person's perspective and avoid assuming an AI-generated script captures their feelings.

08Collaboration & Shared Understanding

Use AI to organise ideas and meeting input while ensuring colleagues can question conclusions. Make ownership, decisions and unresolved issues visible.

09Negotiation & Conflict Resolution

Explore interests, alternatives and possible compromises through fictional cases. Evaluate fairness and relationships as well as immediate outcomes.

10Learning How to Learn With AI

Set a learning goal, request explanations and practise retrieval or application. Check understanding by performing a task without assistance.

11Protecting Independent Skills

Identify risks of overreliance and superficial understanding. Build deliberate practice and periodic unaided checks into your working habits.

12Attention & Sustainable Working Habits

Review how AI affects workload, interruptions and expectations. Design boundaries and routines that support focus instead of filling every saved minute with more tasks.

13Adaptability & Change Participation

Practise testing a new workflow, asking for support and sharing useful feedback. Treat adoption as a learning process with room for revision.

14Deciding When Not to Use AI

Recognise situations where confidentiality, emotional sensitivity, missing evidence or a need for personal judgment makes AI assistance unsuitable.

15Final Challenge: Solve a Workplace Problem With Human Judgment

Use a fictional team problem to frame the issue, compare options and prepare a conversation. Explain your own decision, what AI contributed and what you deliberately handled yourself.

TAKE IT INTO WORK

Leave with something
you can use.

  • Problem-solving brief
  • reviewed communication draft
  • human/AI responsibility map
  • personal skills-development plan

What the review looks for

Evidence-based reasoningempathyclaritycreativityindependent understandingresponsible judgmentconstructive collaboration

The final challenge brings the course together through practical work and review.

THE LEARNING JOURNEY

A path built around progress.

  1. 01

    Lesson

    Understand the concept.

  2. 02

    Exercise

    Practise with guidance.

  3. 03

    Task

    Apply it yourself.

  4. 04

    Review

    Reflect and improve.

RECOGNISE THEIR PROGRESS

Practical skills.
A certificate to show it.

Complete the assigned learning, submit the practical challenge and meet the agreed review requirements. Recognise that achievement with a certificate of completion.

Your programme brief confirms the requirements, reviewer and certificate delivery before you begin.

About certificates
AI Tutor.ILLUSTRATIVE CERTIFICATE

CERTIFICATE OF COMPLETION

Learning worth
recognising.

AI Literacy for Everyone

Learner name · Completion date · Course title
YOUR NEXT STEP

Bring this course to your team.

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